Best Stock Brokers in Customer Service
Who does not want quick issue resolution, personalized communication, multiple modes of reach?
Customer service is one aspect that is generally neglected by users about its relevance or importance in the overall trading context. Users looking to open a demat or trading account generally look for aspects such as Brokerage, account opening fees, exposure, trading platforms and so on, which is correct in its own way.
Generally, users expect full-service stockbrokers to provide much better customer service than the discount stockbroker, but in this compiled list we have listed out a couple of discount stockbrokers as well that have been reasonable in providing quick and efficient support to their clients.
India infoline or IIFL provides multiple communication channels including Toll-Free number, Email support, phone and more than 4000 sub-broker and franchise offices across different parts of India. Although medium to heavy traders get a much better quality of service and support, still beginners and small investors get to use relatively decent support from the full-service stockbroker.
Furthermore, the broker has recently started a "miss-call" service where you are required to give a missed call to a specific number based on your request type and correspondingly the support desk executive will be connected to you.
Sharekhan, although, is a premium stockbroker and charges pretty high brokerage but still provides great customer service. When it comes to communication channels, it has a wide count including Toll-free number, email, phone, web chat (intermittent channel) and more than 2200 sub-broker and franchise offices.
The best part of Sharekhan customer support is its well-designed training program for its support executives as well as support available in multiple languages. Thus, even though you prefer to talk in your regional language, your call will be transferred to an executive who can converse well in your preferred language.
Although 5Paisa is a discount stock broker but is certainly placed way better than its peers when it comes to customer support and service. The broker has maintained a specific turnaround time (TAT) for different types of queries coming with multiple types of severities and priorities. Customer support, at the same time, adheres to these timelines to maintain the SLA.
When it comes to the number of communication channels, the discount broker is just available with email, Phone to go along with quick responses and resolutions across Social media channels as well as Google play store for the mobile app.
To check the complete details and the review, you can check this article on Top Stock Brokers in Customer Service here.